Billing, Subscription & Refund Policy

1. Plans and prices

ProfitLoopHQ offers a free tier plus paid monthly subscriptions. Current prices are shown on our pricing section and at checkout before you pay. Prices are in US dollars unless stated otherwise.

2. Billing cycle and automatic renewal

• Paid plans are billed in advance for each monthly period.
• Your subscription renews automatically at the then-current price on the same day each month until you cancel.
• We charge the payment method you provided at checkout, via Stripe.
• You receive an emailed receipt for every successful charge.

3. Cancellation

You can cancel at any time from your dashboard settings, or by emailing cyberprosoftware@gmail.com. Cancellation stops future renewals. Your paid features remain active until the end of the period you have already paid for, after which the account moves to the free tier. We do not charge a cancellation fee.

4. Refunds

• 14-day first-purchase guarantee. If you are unhappy with your first paid month, email us within 14 days of that charge and we will refund it in full.
• Renewals. Renewal charges are generally non-refundable, but if you cancel within 7 days of a renewal and have not materially used the service in that period, we will refund it on request.
• Billing errors. Duplicate or incorrect charges are always refunded in full.
• Approved refunds are returned to the original payment method within 5–10 business days.
• Statutory rights, including EU/UK consumer withdrawal rights, are unaffected by this policy.

5. Upgrades and downgrades

Upgrades take effect immediately and are prorated for the remainder of the current period. Downgrades take effect at the start of the next period; the lower plan's usage limits apply from that date.

6. Failed payments

If a charge fails, Stripe retries over several days and we email you. If payment is still not received, paid features are suspended and the account moves to the free tier. Your data is retained and access is restored when payment succeeds.

7. Price changes

We may change prices with at least 30 days' notice by email. Changes apply from your next renewal, and you may cancel before then to avoid the new price.

8. Taxes

Prices exclude sales tax, VAT, and GST unless stated. Applicable tax is calculated and shown at checkout based on your location and added to your total.

9. Discounts and promotion codes

Promotion codes are single-use unless stated, cannot be combined, and may be withdrawn at any time. Discounts apply only to the periods stated in the offer; the standard price applies afterwards.

10. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve it faster. Accounts with an open chargeback may be suspended until it is resolved.

11. Contact

Billing questions: cyberprosoftware@gmail.com